Effective September 30, 2026
Who we are
Denoms Digital Hub Inc., an Ontario corporation, operates the Denoms Digital Hub website at www.denomsdigitalhub.com. This policy explains how we handle personal information for our website, enquiries, software and marketing services, and online coding programmes.
For privacy questions or requests, contact our Privacy Contact at info@denomsdigitalhub.com or +1 (807) 357-8158.
Information we collect and why
- Enquiries: your name, email, optional phone number, business or organisation details, and the goals and other information you choose to provide.
- Coding programmes: parent or guardian contact details, the learner’s age band, interests, experience and availability, and information needed for placement and delivery. Enrolment may involve additional learner, attendance, project and progress information, explained at that stage.
- Website chat: your messages, a conversation identifier and the page you’re visiting. If you ask for follow-up, we also use the contact details and relevant conversation information you provide.
- Technical information: browser, device, IP address, page activity and related logs processed by our hosting, security and (if you accept them) analytics services.
We use this information to answer questions, prepare proposals or marketing reviews, arrange and deliver classes, communicate about services, keep records and protect the website against misuse.
Please don’t put passwords, payment-card details, confidential client documents or sensitive information about a child into website forms or chat.
Children, classes and recordings
- Who arranges classes: parents or guardians make enquiries and arrange enrolment for children. When a school or organisation enrols learners, we confirm they have the authority and permissions needed.
- Recording: online classes are recorded for learning review and accountability. A recording may include participant names, voices, video, screen sharing and class chat. Recordings are stored using Zoom and Google Cloud.
- Permission first: before a child’s first recorded session, we explain the recording arrangements and ask for the parent or guardian’s permission.
- Who can view recordings: authorised staff who need them for delivery or review, and the parents or guardians of learners in that class. An enrolling organisation’s access is limited to its agreed representatives and its own classes.
- Group classes: a group recording may show other learners, so recordings must not be shared or used outside the agreed learning purpose. Recordings are never posted publicly.
- Publicity: using a child’s image, recording or identifiable project in publicity needs separate permission. Sharing a learner’s work publicly is discussed with the parent or guardian first.
If you have concerns about recording or publishing work online, contact us before enrolling and we’ll discuss what arrangements are available.
Our service providers and international processing
We use service providers to run the website and deliver our services:
- Vercel (website hosting)
- Supabase (application data and backend services)
- Resend (notification emails)
- OpenAI (AI-assisted website chat)
- Cloudflare Turnstile (security checks on forms)
- Zoom and Google Cloud (classes and recordings)
- Google and Meta tools (optional measurement and advertising, only if you accept them)
If you choose to continue a chat on WhatsApp, we prepare a message that can include recent chat details. Review it before sending. WhatsApp and other external services apply their own privacy terms.
Information may be processed outside Ontario or Canada and may be subject to the laws of those countries, including lawful access by their authorities. We remain responsible for information under our control and use appropriate contractual and security measures with our providers. We may also disclose information where the law requires it, or where necessary and lawful to address fraud, security or safety concerns.
AI chat
The website assistant uses OpenAI to generate replies from your messages and relevant website information. Chat replies may be inaccurate and are not quotations, booking confirmations or professional advice.
Chat history stored in your browser clears after 24 hours. Our own copies of conversations follow the retention periods below.
Cookies, analytics and emails
- Storage needed for features you use and for security is always on.
- Optional Google and Meta analytics and advertising tools load only after you accept them. Declining doesn’t stop you from contacting us.
- You can change your choice at any time using at the bottom of every page. Clearing your browser data removes what’s stored in your browser, but not records already held by us or our providers.
- Sending an enquiry doesn’t subscribe you to a newsletter. We reply to your request and send relevant service messages. Any promotional emails need your consent and include a way to unsubscribe.
How long we keep information
- Unconverted enquiries and marketing-review requests: up to 12 months after our last two-way contact.
- Routine chat transcripts: up to 90 days after the last message. If you ask for follow-up, only the necessary details are kept with your enquiry.
- Paid-programme recordings: until 90 days after the programme ends.
- Free-trial recordings: up to 30 days after the trial.
When an enquiry becomes a project or an enrolment, the necessary information becomes part of that service record, and its retention depends on the service and our legal obligations. We don’t keep unrelated information just because someone became a client.
We delete information sooner when it’s no longer needed. A legal obligation, unresolved request, complaint, safety matter or dispute may require us to keep relevant information longer, with restricted access. Deletion covers copies under our control, including email and cloud copies. Backups are deleted on a regular cycle.
Security and your choices
We use safeguards appropriate to the information, including restricted access and security controls, but no system can guarantee absolute security.
You can ask to access your personal information, correct it, ask about deletion or withdraw consent where applicable. We may need to confirm your identity, or your authority to act for a child. If we can’t fully meet a request, for example because the law requires us to keep something, we’ll explain why. Withdrawing information needed for a service may affect our ability to provide it.
Raise privacy concerns with our Privacy Contact. You can also contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction.
If we change how we use your information, we’ll update this policy and ask for your consent again where required.